Ombudsman Supports

Clients who receive services at Pioneer have access to Ombudsman Support.

According to the dictionary, an ombudsman is "one who investigates complaints, as from consumers. Assisting in achieving fair settlements."

Currently, there are 12 individuals identified throughout Pioneer who are trained Ombudsman. Clients have access to this list of people and may select whomever they would prefer assistance from.

Examples of when a client may chose to have an ombudsman:

• facilitate a meeting when one is dissatisfied with services provided
• assist with the grievance process
• assist with requesting additional/new services
• provide a list of outside agencies
• assist with understanding the client handbook
• assist with accessing other supports in the agency
• assist with understanding any agency documents.